Who are you?
So we know who to follow up with.
What system is affected?
Tap the system you're having trouble with.
Tell us what's happening
Describe the issue in your own words. Include any error messages you see.
A few quick questions
These help us diagnose faster — answer what you can.
How severe is this?
This helps us prioritize — be honest, no wrong answer.
Low
Cosmetic issue or minor inconvenience. Work is not affected.
Medium
Something isn't working right but I can still do my job with a workaround.
High
A major feature is broken. Significantly impacts my work.
Critical
System is down or unusable. Cannot do my job.
Review & Submit
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